FAQs

In this section, you can address common questions efficiently.

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General questions

Here’s everything you need to know about Frogs&Roos — our services, our mission, and what makes us unique!

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Subscription & billing

Find out how to manage your subscription, and our flexible options for pausing or cancelling.

Illustration of Roosty, the mascot, making a delivery with a coffee thermos in a cheerful setting

Delivery & orders

Learn all about how we deliver our treats to you, our delivery schedules, and how to make the most of your Frogs&Roos experience.

General questions

Here’s everything you need to know about Frogs&Roos — our services, our mission, and what makes us unique!

What does Frogs&Roos offer?

Frogs&Roos is a workplace well-being service delivering artisan madeleines and high-quality coffee directly to businesses in Hobart.

What are Frogs&Roos’ operating hours?

We typically deliver Monday to Friday on two slots from 9 AM to 10 AM and from 1 PM to 2 PM, and on weekends for private events or special occasions.

What are Frogs&Roos’ core values?

Our core values are authenticity, social link, wellbeing & performance and local & responsable. We work with local producers and focus on creating positive social impact.

What services does Frogs&Roos provide?

We offer a weekly delivery of coffee, tea, matcha, and homemade madeleines to create a moment of joy at work. We also cater for events — for specific event requests, please reach out to us via our contact form.

Where can I find Frogs&Roos?

We’re based in Hobart, Tasmania, and mainly deliver within this area.

What makes your madeleines, coffee, and teas special?

We source locally and use high-quality, natural ingredients. Our madeleines are handmade without additives, and our drinks are carefully selected for authentic, sustainable flavor.

Why don't you deliver ready-made coffee?

Because serving yourself is more than a gesture — it’s a moment of freedom, connection, and a natural conversation starter — well before the first sip. Learn more

Do you offer tastings or special events?

Yes! We can organize tastings for your business or private events, sharing our passion for artisan treats and quality coffee. If you’re interested in treating your employees to our offering, we’ll first arrange a tasting meeting even before the one-month trial period begins.

Do you only deliver madeleines as snacks?

Our main delivery is based on our signature madeleines, but we also propose limited-edition offers tied to upcoming events in France and Australia. For example, for La Chandeleur, we might offer crêpes, or for Epiphany, a galette des rois, as an add-on to your regular delivery.

Subscription & billing

Find out how to manage your subscription, and our flexible options for pausing or cancelling.

How do I manage my subscription?

Simply log in to your customer account to update, pause, or cancel your subscription at any time. If you only wish to suspend your subscription, please contact us directly by email or telephone.

How can I update my subscription information?

In your account dashboard, go to the “My Subscription” section to update your personal details or delivery preferences.

Can I pause or cancel my subscription?

Yes, you can cancel your subscription at any time. A three-month notice period applies, and for annual subscribers, cancellations can also be made at any time but no refunds will be issued.

Regarding pausing, you’re entitled to two delivery pauses per year, with at least two weeks’ notice to allow us to adjust our planning.

For assistance, just reach out to our team.

What is the frequency of payments?

We bill you monthly or annually on an annual subscription basis.

How can I get an invoice?

Invoices are automatically emailed to you after each payment and are also available in your account under “Invoices.”

How do I add or cancel an employee?

If you need to add a new member of staff or cancel one, you can do this directly in your account area, by email or by telephone. The request will be processed within a few days and the prices will be updated automatically.

Is this a tax-deductible service?

Our services can be tax deductible for Australian businesses under the rules of the Australian Taxation Office (ATO).

The ATO allows deductions for all expenses incurred in the normal course of business, including 'staff amenities' and 'employee refreshment expenses', provided they are provided in the workplace and for business purposes.

On request, our team can provide you with :

A certificate of non-submission to Fringe Benefits Tax (FBT)
Monthly or annual summary of services delivered

What is the minimum number of employees required for a company to use the Frogs&Roos service?

We supply to companies with a minimum of 5 employees.

Delivery & orders

Learn all about how we deliver our treats to you, our delivery schedules, and how to make the most of your Frogs&Roos experience.

Do you deliver to homes or workplaces?

We deliver directly to workplaces to boost well-being and team spirit. For private events, home delivery is also available upon request.

Do you deliver outside Hobart or in the region of Tasmania?

Currently, we focus on Hobart. For events elsewhere in Tasmania, feel free to contact us – we’d love to discuss options!

What should I do if my order is incomplete or incorrect?

Please contact us right away. We’ll do everything possible to quickly resolve the issue and ensure you’re satisfied.

What happens if my delivery day falls on a public holiday?

By default, you’ll receive double the madeleines on your next delivery. However, upon request, we can reschedule the delivery to a second day within the following week. We’re always open to discussing and finding a solution that works best for you!

What are the delivery days and time slots?

We deliver Monday to Friday, with two delivery windows: one between 9 AM and 10 AM, and another between 1 PM and 2 PM. Please note that depending on existing bookings, some time slots may no longer be available.

What should I do if one of my employees is absent on a delivery day?

If you know an employee will be away on a delivery day, we encourage you to inform us in advance to avoid wasting any drinks. Don’t worry — you’ll still receive the same number of madeleines for the rest of your team to enjoy!