Introduction
Frogs&Roos Pty Ltd (“we”, “us”, “our”) is committed to protecting the privacy of our clients and users. This Privacy Policy explains how we collect, use, disclose and safeguard your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
By accessing our website, subscribing to our services, or otherwise interacting with us, you agree to the terms of this Privacy Policy.
What Information We Collect
We may collect the following personal and business information:
- Full name and contact details (email address, phone number)
- Business name, ABN/ACN, address
- Employee information (number, names for delivery if applicable)
- Delivery preferences and dietary requirements
- Payment and billing information
- IP address and usage data (via cookies or analytics tools)
We do not collect sensitive personal information unless required by law or with explicit consent.
How We Use Your Information
We use your information to:
- Process and manage orders and subscriptions
- Deliver our products and services
- Communicate with you about your account or service updates
- Send invoices and process payments
- Improve our products, website, and customer experience
- Comply with our legal obligations
We may also use anonymised data for statistical purposes.
Disclosure of Your Information
We do not sell your personal information.
We may disclose your data to:
- Third-party service providers (e.g., logistics, accounting, IT support)
- Payment processors (e.g., Stripe, Odoo Payment)
- Government agencies where required by law
- Our professional advisors (lawyers, accountants)
All third parties are required to handle your data in accordance with privacy legislation.
Data Storage and Security
Your information is stored on secure servers located in Australia or trusted jurisdictions with equivalent data protections.
We implement technical and organisational measures to protect your data from unauthorised access, loss, or misuse.
Access to personal information is restricted to authorised personnel only.
Cookies and Analytics
Our website may use cookies to enhance user experience and collect usage data.
By using the site, you consent to the use of cookies unless you disable them in your browser settings.
We may use tools such as Google Analytics or Odoo’s built-in analytics to understand how users interact with our website.
Access and Correction
You may request access to, or correction of, your personal information at any time.
To do so, please contact us at: privacy@frogsandroos.com.au
We will respond to your request within 30 days, as required by law.
Retention of Data
We retain personal information for as long as necessary to fulfil the purpose for which it was collected or to comply with legal obligations.
Complaints
If you believe your privacy has been breached, you may contact us at the email below.
You may also lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at: www.oaic.gov.au
Contact us
Privacy Officer – Frogs&Roos Pty Ltd
Email: privacy@frogsandroos.com.au
Mail: 162 Macquarie St, Hobart 7000 TAS, Australia
-> Go back to Home