1. Purpose
These Terms and Conditions of Sale (T&Cs) govern the professional subscription services offered by Frogs and Roos Pty Ltd ABN 72 687 445 950, a company registered in Tasmania, Australia. Frogs&Roos specialises in the weekly delivery of artisanal madeleines and hot beverages to corporate clients, with a focus on workplace well-being and corporate social responsibility.
2. Acceptance of Terms
By proceeding with any quotation, introductory offer, or full subscription, the client acknowledges having read, understood, and accepted these Terms and Conditions in full. Acceptance may be confirmed via signature, electronic validation, or any other formal act of agreement.
3. Introductory Offer – First Month at 25% Discount
Frogs&Roos offers a one-time introductory month at 25% off the regular monthly rate. This introductory month is invoiced separately based on a formal quotation and does not constitute a subscription commitment. Upon completion of this period, Frogs&Roos will issue a subscription proposal, which the client is free to accept or reject.
4. Subscription and Duration
- Subscription is entered into for a minimum 12-month term from the agreed start date.
- The contract may be renewed annually or terminated at the end of the initial term.
- Early termination during the 12-month period requires 3 months’ written notice.
- If the subscription is paid annually in advance, the client benefits from a 10% discount, but no refund will be issued in the event of early cancellation.
- Frogs&Roos may update the contract annually with 30 days’ notice to reflect commercial or operational changes.
5. Pricing and Payment Terms
Pricing is determined by the number of participating employees:
- 5–9 employees: AUD 15 per week
- 10–14 employees: AUD 13 per week
- 15+ employees: AUD 12 per week
Payments are due monthly, unless the client opts for annual prepayment (10% discount).
Clients may adjust employee numbers with 14 days’ prior notice.
Frogs&Roos reserves the right to suspend service without notice in the event of late or non-payment. Late payments may incur interest or administrative penalties as permitted by law.
6. Deliveries
Deliveries occur weekly on a pre-agreed day. Requests to change delivery days must be submitted in advance and are subject to approval.
In case of extreme weather, illness, accident, or force majeure, Frogs&Roos may postpone or cancel a delivery.
In such cases, the client may choose:
- an additional delivery the following week,
- or no replacement.
In both scenarios, the cancelled week will be invoiced as scheduled.
The client agrees to provide safe and accessible delivery conditions, and to notify Frogs&Roos of office closures or access restrictions.
7. One-Off Services
Optional seasonal or event-based deliveries (e.g., King’s Cake) may be offered. These are invoiced separately, and payment is due upon acceptance of the offer.
8. Product Quality and Consumption
- Products are made fresh and are intended for immediate same-day consumption.
- Temperature upon delivery is optimised but may vary due to logistical conditions.
- Frogs&Roos does not guarantee thermal stability beyond delivery time.
If dissatisfied, the client may request a quality review. If the product meets Frogs&Roos standards, no refund will be issued, though a gesture of goodwill may be offered.
9. Ingredients and Allergies
All products include detailed ingredient labels. Frogs&Roos cannot be held responsible for allergic reactions. The client is responsible for reviewing and sharing allergen information with their employees.
10. Force Majeure
In the event of unforeseen circumstances (e.g., weather, supplier shortage, vehicle failure), Frogs&Roos may delay or cancel service. Non-local ingredients may occasionally be used and will be clearly indicated.
11. Contract Transfer
Clients must notify Frogs&Roos of any merger, structural change, or business transfer. A new agreement may be issued upon mutual consent.
12. Intellectual Property and Confidentiality
All recipes, content, product names, branding, visuals, and mug designs remain the exclusive intellectual property of Frogs and Roos Pty Ltd.Reproduction, adaptation, or disclosure of any element is strictly prohibited without prior written consent. Violations may result in legal action.
13. Graduated Mug Policy
Each participating employee must be equipped with a Frogs&Roos graduated mug, designed to optimise coffee proportions (Cappuccino, Flat White, Latte) per Frogs&Roos internal standards.
- The mug costs AUD 15, is non-refundable, and must be purchased during the introductory month.
- It is mandatory for all espresso-drinking employees.
- It is optional for those exclusively drinking chai, matcha, or non-espresso drinks.
Refunds are only permitted if the mug is:
- Delivered damaged, or
- Contains a clear manufacturing or printing defect.
In such cases, the client must notify Frogs&Roos within 48 hours, with photos and written justification. Frogs&Roos will assess and decide whether a replacement or goodwill action applies.
14. Tax Deductibility
Frogs&Roos services may be eligible for tax deductibility as a business expense under Australian tax law. However, eligibility depends on the specific circumstances of each client.
Frogs&Roos does not guarantee deductibility and assumes no liability for rejected claims. Clients are encouraged to consult the Australian Taxation Office (ATO) or a tax professional.
15. Limitation of Liability
Frogs&Roos shall not be liable for indirect, incidental, or consequential damages, including but not limited to loss of profits, business interruption, or reputational harm. Total liability is strictly limited to the amount paid by the client during the relevant month.
16. Data Protection and Privacy
Frogs&Roos collects business and employee data in accordance with the Privacy Act 1988 (Cth) for operational and administrative purposes.
Personal data will not be sold or disclosed without consent, unless required by law.
Clients may read Frogs&Roos’ Privacy Policy at any time.
17. Applicable Law and Jurisdiction
These terms are governed by the laws of Australia.
Any disputes shall be referred to the exclusive jurisdiction of the courts of Hobart, Tasmania.
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